Our Policies

 

Our products are handmade upon receipt of your order and we ask that you allow approximately 3-5 days for your order to be completed. You can prolong the life of your oil based products by keeping them out of direct sunlight, and in a cool dark place. You can prolong the life of your soaps by keeping them free from sitting water. You'll want to place them in a well drained soap dish. 

 

Shipping:

Business days are Monday through Friday. We ship on business days via USPS and there is a 2-3 day shipping period. We do not ship on Thursdays or Fridays during the summer months of June, July and August. You will receive an email with your tracking number as soon as it is generated. If your order is returned undeliverable we will refund the amount paid for the merchandise but we will not refund shipping cost.

 

Order changes & cancellations:

Please make sure that both your order and shipping information are correct before you finalize your order. If you have changes or cancellations to your order, we ask that you do so within 24 hours of order placement by emailing jay@jayspreciouscargo.com or by filling out our 'Contact Us' form. 

 

Refunds:

We sincerely hope that you are pleased with your purchase and will offer store credit or exchange on items that you are dissatisfied with. Refunds are offered on orders that have been changed within the 24 hour time period. We will refund cancelled orders if the cancellation was submitted within the 24 hour time period.